Support
Contact us
info@friik.ee
For a bug, it helps to include your phone or tablet model, its system version, and the game version from the bottom of Settings. A screenshot helps too. We aim to reply within a few working days.
Common questions
How do I play?
Drag a piece from the tray onto the board. Fill a row or a column from edge to edge and it clears. Clear a gold mystery block to open a boon or a trap. The game ends when none of your pieces fit. Settings › How to play has the full rules, and Adventure's first levels teach the rest.
When do ads show?
Never during a game. After you have finished two games of 50 moves or more, the next game starts with an ad. The Play button shows an ad mark when that is about to happen. Short games never count.
How do I remove ads?
Buy No Ads in the game. It is a one-time purchase that turns off the game's ads permanently, and you can restore it on a new device.
How do I change my ad privacy choice?
Open Settings › Ad privacy in the game. On iPhone you can also turn tracking on or off in Settings › Privacy & Security › Tracking. Our privacy policy explains the options.
I got a new phone. Where is my progress?
Your progress is saved only on the device you played on, so it does not move to a new one. Your purchases do: open Settings › Restore purchases on the new device, signed in with the same Apple ID or Google account.
My purchase didn't unlock.
Open Settings › Restore purchases. Make sure you are signed in with the account you bought with and that you are online. If it still does not unlock, contact us with the date of the purchase.
How do I get a refund?
Refunds are handled by the store you bought from. On iPhone, go to reportaproblem.apple.com. On Android, open your order history in Google Play and choose Request a refund, or see Google Play's refund help.
How do I start over or delete my data?
Settings › Erase all progress starts the game over and keeps your settings and themes. Deleting the app removes everything it saved. We hold no account or game data about you; if you have emailed us, ask and we will delete those messages.
Does the game work offline?
Yes, everything in the game plays offline. You need a connection only to buy or restore purchases, and ads load only when you are online.